When somebody gives you a contact for some reason, even when it's somebody else's responsibility to sort things out, keep it. You never know when you're going to need it again.
Why? Well, it turns out that we aren't the only company that has physical artwork, and no electronic files thereof. It's just that we, for some reason, get to sort out this other company's artwork, due to a contract we have with them.
There. I think that's vague enough to get the idea across without giving pertinent details.
Sigh.
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