Quality systems, I have discovered, can get out of hand very easily when under the guidance of somebody who doesn't know when to stop. "Please wash your hands" signs become quality controlled and have to be reviewed every two years. Little white sticky dots purchased by the roll have to be put through the GI system, quarantined, and then released, instead of being classed as 'stationary' and just purchased whenever necessary. Documents wind up five times as long as they need to be.
And that sort of behaviour can spread. One hyperactive control freak in the role of QA manager, and it will be years before the system recovers. You see, people working underneath such an individual can easily fall prey to their certainty and determination. And they will proceed to fight for those excessive controls long after the hyperactive control freak has left the company. It often takes the determined efforts of another, far more experienced control freak to undo the damage.
The first control freak hasn't been here for a couple of years now, and left before I started writing about work in blogs. The second is the lady I refer to as Darth Chaos.
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